We’ve all had the experience of shopping at a chain or a big box store versus a local or boutique shop. The difference in customer experience is very different. Local businesses are more likely to offer individualized service, answer our questions, recommend options, and give valuable advice. Not only that, but we can spend our money to benefit the community where we live.
In the roofing industry, it is the same. A local roofing company like Rose Roofing prides itself on building relationships with customers to deliver a superior customer experience from start to finish. In fact, one of the most important values that we teach our roofing contractors is to have a conversation with each homeowner, one that leads to solving a problem. Our customers worry less knowing their home and family are protected. And the claims process is as simple as 1, 2, 3.
We take time to assess the entire roof, explain the extent of the damage, and recommend the best action to take, whether that’s a minor repair or a complete roof replacement. We understand that replacing a roof and dealing with insurance claims can be a stressful process. Our industry knowledge and experience means we can manage every detail of the project until the claim is paid and the roof is complete.
Instead of the typical pitch-and-sell representatives of a national franchise, our team takes the time to go over concerns and tell the homeowner what they can expect from selecting roofing materials to our relationships with your insurance company.
In Virginia, it’s typical to be called out for wind and hail damage. Regardless of what caused the problem with your roof, we offer a no-cost inspection of the property, let you know which specific parts of the roofing system are affected, and help you determine whether or not to file a claim based on:
• A thorough estimate
• Insurance coverage
• Deductible amount
Not all roofing contractors walk their customers through the insurance claim process like Rose Roofing. We use the assistance of a public adjusting firm to get the job done efficiently. A public adjuster is an independent insurance professional hired to help settle an insurance claim. They specialize in appraising the damage, preparing fair estimates, providing documentation, determining coverage limits, and negotiating with the insurance company’s in-house claims adjuster. Their involvement can make a difference in whether a claim gets approved or not.
We are more than happy to delegate the claims process to experts who work with insurance companies all day, every day. It makes sense to absorb the cost of the service to ensure a better value for our clients. Most roofing companies do not use a public adjuster because they won’t make the financial investment. We know this sets us apart from the competition because we maintain a higher level of satisfied customers.
It’s easy to work with us. Our goal is to deliver high-quality workmanship, clearly communicate the details, and streamline your project so that when it’s complete, you are thrilled with the new look of your roof and home. We go over your product warranties and make sure you can reach us for further maintenance and annual inspections to ensure your roof has a longer life. Trust us to be there for you whenever you need us. We also repair and replace windows and siding!
