Privacy Policy

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Privacy Policy

Effective Date: January 13, 2026
Last Updated: January 13, 2026

Rose Roofing and Restoration (“Rose Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, https://rose-roofing.com (the “Site”), and when you submit information through our forms, applications, or communication tools.

If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Who We Are

Rose Roofing is a roofing and exterior services company headquartered in Sterling, Virginia. We provide services across Virginia (VA), Maryland (MD), Pennsylvania (PA), West Virginia (WV), Ohio (OH), and North Carolina (NC).

If you have any questions about this Privacy Policy, you can contact us at:

Rose Roofing and Restoration

Address: 22365 Broderick Dr., Suite 210, Sterling, VA 20166
Phone: (703) 334-2203

Email: [email protected]
Website: https://rose-roofing.com

2. Information We Collect

We collect information that you provide voluntarily, information collected automatically when you use the Site, and information we may receive from third-party tools used for marketing and analytics.

A) Information You Provide to Us

When you submit forms or applications on the Site, we may collect:

- Contact information: name, phone number, email address

- Location information: partial or full address, ZIP code

- Project details: service requests, descriptions, notes, property details

- Media uploads: photos of roofs, exterior damage, or related images

- Other information you choose to provide through forms, messages, or inquiries

B) SMS & Email Consent Information

When you opt in, we may collect and store:

- Confirmation that you agreed to receive communications

- Communication preferences (marketing and non-marketing)

- Message history and delivery confirmation

C) Information Collected Automatically

When you use our Site, we may automatically collect:

IP address

- Device type, browser type, operating system

- Pages visited and time spent on pages

- Referring URL and clickstream data

- Approximate location & timezone (city/state level)

- Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

- Respond to inquiries and provide estimates

- Contact you by phone, email, or SMS regarding your request

- Provide customer service and support

- Schedule appointments and send reminders/updates

- Improve our services, website, marketing, and customer experience

- Maintain internal records, project documentation, and service history

- Conduct marketing and advertising (only when permitted by your opt-in and applicable law)

- Detect and prevent fraud, spam, misuse, and security issues

- Comply with legal obligations and enforce policies

4. SMS and Email Communications

By submitting forms on our Site, you may choose to opt in and agree to receive communications from Rose Roofing at the phone number and/or email address you provide.

These communications may include:

- Non-marketing communications: appointment confirmations, reminders, updates, service follow-up, estimate communications

- Marketing communications: promotions, offers, seasonal service updates, and related messages

Opt-Out

You may opt out at any time:

- SMS: Reply STOP to any text message

- Email: Click unsubscribe in any marketing email

- You can also contact us directly at (703) 334-2203 to request removal

Message and data rates may apply depending on your mobile carrier.

5. Cookies, Analytics, and Advertising

We use tracking technologies such as cookies, pixels, and tags to operate and improve the Site, measure performance, and advertise our services.

Tools we may use include:

- Google Analytics (GA4) (traffic analytics and reporting)

- Google Tag Manager

- Google Ads conversion tracking and remarketing

- Meta Pixel (Facebook/Instagram advertising)

- Call tracking tools (to measure performance of calls and marketing campaigns)

- Third-party embeds (widgets such as reviews, maps, or content modules)

These tools may collect information about your visits, including actions you take on the Site, and may use cookies or similar identifiers to associate activity with devices and browsers.

Managing Cookies

Most browsers allow you to remove or reject cookies. Note that disabling cookies may affect Site functionality.

You can also adjust ad personalization settings:

- Google Ads settings (via your Google account)

- Meta/Facebook ad settings (via your Meta account)

6. How We Share Your Information

We do not sell your personal information.

We may share information in limited situations, including:

A) Service Providers

We may share personal information with trusted providers that help us operate, such as:

- Website and hosting providers

- CRM and marketing automation platforms

- Analytics and advertising partners

- Communication providers (SMS, email, call tracking)

- Embedded widget providers

These providers are only permitted to use your information to perform services for us.

B) Business Operations

We may share information with internal team members or contractors only as needed to provide services, respond to requests, or support business operations.

C) Legal and Safety

We may disclose information if required by law, regulation, subpoena, or legal process, or if necessary to protect our rights, customers, or safety.

D) Business Transfers

If we undergo a merger, acquisition, or sale of business assets, information may be transferred as part of that transaction.

7. Data Retention

We may retain your information as long as necessary to:

- provide services

- maintain business records

- resolve disputes

- comply with legal obligations

- enforce agreements

We may also retain communications and project documentation, including photos, for operational and warranty/reference purposes.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

- request access to information we hold about you

- request correction of inaccurate information

- request deletion of certain information (subject to legal/business exceptions)

- opt out of marketing communications

To make a request, contact us at (703) 334-2203.

10. Third-Party Websites and Services

Our Site may include links to third-party websites or embedded tools (such as widgets). We are not responsible for the privacy practices of third parties. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of the Site after changes means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Rose Roofing and Restoration

Address: 22365 Broderick Dr., Suite 210, Sterling, VA 20166
Phone: (703) 334-2203

Email: [email protected]
Website: https://rose-roofing.com

We Proudly Serve 5 States

Virginia

Maryland

West Virginia

Pennsylvania

Ohio

Headquartered in Northern Virginia with offices in VA, MD, WV, PA, and OH. We’re ready to serve homeowners throughout the Mid-Atlantic with the highest quality craftsmanship, best warranties, and most responsive team.