Frequently Asked Questions
We’re here to help and answer any questions you have!
Have Any Questions?
What are the guarantees that the job is gonna get done, what does the customer get if the project goes wrong?
We have a lifetime guarantee on our workmanship and we’ll let you know what the warranty is on the actual shingles you purchased as well!
Do I have to handle anything with my insurance company?
No! That’s the beauty of working with Rose. We handle it all with our friendly neighborhood public adjusters.
What if it’s noisy?
As much as we wish we could work with total silence (we’re still trying to hack that!), we provide you with earplugs on install day to minimize the noise. We call it our Earplug Promise. (haha…but really) Just another way we’re going the extra mile to put you first.
What if it’s messy?
We do a full, inspector style sweep on nails, extra materials, etc. Our goal is to have your house and yard look like we were never there (ninja style), only to have your neighbors say “Ooo their house looks amazing.”
What are your safety procedures?
We do everything to code and manufacturer requirements. We don’t skip any steps or cut corners.
What is the process like?
We schedule your installation at your convenience. You’ll never have to deal with a crew showing up outside of your house unannounced – we pride ourselves on our attention to detail and high level of communication.
What if I have questions during the install?
We always have one of our amazing project managers on site when a roof is being installed. You’ll be able to communicate easily with the crew if you have any questions. Our goal is always to ensure your install goes as quickly and smoothly as possible.
What tools do you provide for installation prep?
We’re switching things from industry norms by providing you with a detailed prep kit for your install day. You’ll have all the information and some practical tools to ensure the installation is successful.
Do you have a warranty or guarantee?
We have a lifetime warranty on our workmanship. We stand by the level of our service and craftsmanship. We’re not just committed to your satisfaction, we want you to be so happy with your experience you tell your friends about it!
How long does it take?
Hey there, art takes time! Ok but seriously, depending on the size of your home and the extent of the siding, it normally takes at least two days+ to complete the install. We’ll be there every step of the way to answer any questions.